Online Chat Service Representative Job at Oak Island Nc, Los Angeles, CA

a1FlUDdWWHpTOXJJZFFHWDRPVXJvamtNb3c9PQ==
  • Oak Island Nc
  • Los Angeles, CA

Job Description

We are looking for a friendly and professional Online Chat Service Representative to join our team and assist our customers via live chat.

As an Online Chat Service Representative, you will be the first point of contact for customers seeking assistance. Your primary responsibilities will include answering inquiries, resolving issues, and providing information about our products and services through live chat.

Key Responsibilities:

Respond to customer inquiries promptly and professionally via live chat.
Identify customer needs and provide appropriate solutions or escalate issues when necessary.
Maintain a high level of customer satisfaction by providing accurate and helpful information.
Document customer interactions and maintain records of conversations in our CRM system.
Collaborate with team members and other departments to resolve customer issues.
Stay updated on product knowledge, promotions, and company policies.
Provide feedback on customer interactions to help improve service quality.
Qualifications:

High school diploma or equivalent; additional education or certifications preferred.
Previous experience in customer service or online chat support is a plus.
Excellent written communication skills with a friendly and professional tone.
Strong problem-solving abilities and attention to detail.
Ability to multitask and manage time effectively.
Proficient in using chat software and customer relationship management (CRM) systems.
Preferred Skills:

Familiarity with [specific tools/software relevant to the job].
Ability to work in a fast-paced environment.
Strong interpersonal skills and a team-oriented attitude.
Employment Type: Full-Time
Salary: $ 20.00 30.00 Per Hour

Job Tags

Hourly pay, Full time,

Similar Jobs

Savant Senior Living

Business Office Manager Job at Savant Senior Living

 ...facilitate the successful operation of the community business office. This individual works with corporate office staff in support...  ...management and organizational skills. Must have competence in Microsoft Word, Excel and Outlook and the ability to adapt and learn... 

gTANGIBLE Corporation

Construction Manager Job at gTANGIBLE Corporation

 ...for the following position.Requisition Type: ActivePosition Status: Opened Job Requisition on12 July 19Position Title: Construction ManagerThis Construction Manager will provide independent construction manager services to the Public Works Department (PWD) Key... 

Aerotek

Aircraft Mechanic Job at Aerotek

**Job Title: Helicopter Mechanic - Huntsville, AL****Job Description**+ We are currently seeking experienced Aircraft Mechanics to support our DOS contract, focusing on UH-60, SH-60, and CH-47 aircraft.+ This role involves performing modifications, resets, and phase... 

Hexion Careers

Chemical Operator Job at Hexion Careers

 ...high-impact manufacturing environment? At Hexion, a global leader in thermoset resins and specialty chemicals, were seeking highly motivated Chemical Operators to join our production team. This role is vital to producing quality resins and chemicals used in a variety... 

Get It - Marketing

Verizon FIOS -Remote Sales Agents - Remote | WFH Job at Get It - Marketing

 ...out to customers who are eligible for Verizon Fios Home services, helping them set up new accounts for TV and internet services. This is a...  ...an excellent opportunity for motivated sales professionals who want consistent earnings, remote flexibility, and career growth...